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Chromecast ultra issue

TV Forum - www.supportforum.philips.com
Hi

When connecting and setting up my chromecast ultra to my 49pus7909 the picture gets scrambled and distorted, it connects and can cast but picture remains scrambled whilst sound works fine.

When I reboot the chromecast for troubleshooting the picture suddenly turns perfect when the chromecast shuts down, but then back to scrambled when rebooted.

Tried all four hdmi-ports same results, the chromecast works fine on another brand of tv so most likely a software issue with the 49pus7909, software of tv up to date (AND1E_0.10.154.0)

Thankfull if you could attend to and fix this issue asap.
Date: Oct 13, 2017   


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