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Safewatch 2000 master code reset Problem

Electronic Alarms and Home Security Devices - DoItYourself.com Community Forums - www.doityourself.com
So I have read the threads on this and have the VISTA 20se installation instructions and think I am following the correct process to set the master code without the original code when it was ADT, but I have run into a snag. When I power up and get into programming mode by pushing *&#, I try to read the installer code by #20 and get EE. ??

I do have a broken wireless door switch which is giving me 09 CHECK alarm if I just let it power up on its own. Am I correcect to assume that alert is due to that? Could that be the reason I can't get the installer code to display for me. Also,I don't have the alphanumeric key pad, just the one with numbers.
Date: Oct 13, 2017   


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